Archive for August 2013

MGE Imposter Scam

Don’t fall for impostors’ scams

MGE customers are reporting fraudulent calls from impostors claiming to work for MGE. These impostors attempt to collect money claiming past-due accounts and/or upgrades or repairs to utility meters. The scammers give instructions to pay with a prepaid debit card or with a wire transfer, and often threaten immediate disconnection. That is not MGE.

On the phone

  • Ask for identification. Pull out your most recent MGE bill and ask the caller to tell you the account number and the amount due.  If you don’t have your bill handy, ask for the name on the account, the account address, and the exact balance.  If the individual cannot provide that information, it isn’t MGE.
  • If you suspect the call may be fraudulent, hang up and call us at 608-252-7222.
  • When customers are behind in their payment, MGE provides past due notification in writing before service is shut-off for non-payment.
  • When customers call MGE for billing inquiries, employees will always be able to provide account information and the exact past due balance.

Do not provide your Social Security number, credit card numbers or bank account information to anyone who requests the information during an unsolicited phone call.

At your home or business

  • Ask for identification
  • All MGE employees and contractors working for us are required to carry a company ID card with their name and photo prominently displayed. Ask for it. Don’t let anyone enter your home if he or she cannot show you proof of identification.
  • If someone comes to your door claiming to be from MGE and you aren’t sure, call us at 608-252-7222 to verify that the person works for MGE.
  • Look for our uniform. While not all MGE employees wear uniforms, our field service people who are most likely to request access to your home wear uniforms with an MGE logo sewn on.
  • MGE employees who access your home typically drive a clearly identifiable white and green MGE vehicle as well.

Don’t be fooled

  • MGE will not ask for money to replace or work on your meter.
  • MGE meters will not blow up if you use a lot of power.
  • MGE does not charge for line clearance work. Do not pay for tree trimming work by individuals claiming to be from MGE or an MGE contractor.
  • MGE will not attempt to collect a bill payment at customers’ homes or businesses.

Help stop impostors from trying to victimize others  

If you’ve been approached, please:

  • Call your local police department. In Dane County, call 245-3662.
  • File a complaint with the Department of Agriculture, Trade and Consumer Protection

Let’s stop these people before others can be hurt! Thank you for your help.

“Only Leaves Should Fall” Falls Prevention Seminar

Wednesday, September 25, 11:30 a.m. – 2:30 p.m.
Covenant Presbyterian Church
326 S. Segoe Rd., Madison

Falls are the main reason why older people lose their independence.  The Safe Communities Falls Prevention Task Force invites area seniors to a special workshop titled “Only Leaves Should Fall,” to learn about ways to reduce your risk of falls and stay active, healthy and independent.  The event will be on Wednesday, September 25, from 11:30 am to 2:30 pm at Covenant Presbyterian Church, 326 S. Segoe Rd., Madison.

In most cases, falls are preventable.   This workshop provides information that will help you measure your risk for falls, and learn what changes you can make to lower your chances of falling.

Judy Dewane, Associate Professor of Physical Therapy with the UW School of Medicine and Public Health will speak on falls prevention, and Jean O’Leary with Madison School and Community Recreation will speak on opportunities in our community for active aging, physical activity and falls prevention.  Individual screening will identify risks in the areas of balance, gait, strength, vision, medications, bone health, blood pressure, bladder health and more. There will be Stepping On and Tai Chi fall prevention class demonstrations, as well as information on adaptive equipment, home safety assessment and other resources.

The cost for the workshop is $10.00, including a delicious catered lunch and door prizes.

To register, contact the West Madison Senior Coalition at 238-7368.   The registration deadline is Wednesday, September 18.

For more information go to the Safe Communities website @

Only Leaves Should Fall Flyer 2013