An Important Message to Our Valued Customers
From: Madison Gas and Electric
As your community energy company, we appreciate the trust and confidence you have in us to provide safe, reliable energy.
Sadly, scammers seek to exploit this relationship by portraying themselves as representatives of Madison Gas and Electric (MGE) to take advantage of our customers.
We have heard recently that some businesses throughout our community have been called by someone pretending to be MGE and demanding immediate payment of their bill.
The impostors continue to get more sophisticated – it may appear as though the call is coming from MGE. Or, in some cases, scammers may claim to know recent bill amounts.
Do not call a number left by a scammer. Always call MGE at 608-252-7222.
The scammers typically claim accounts are past due and give instructions to pay with a prepaid debit card or wire transfer. Scammers often threaten disconnection of services within an hour.
- MGE would not contact a customer to request payment either by prepaid debit card, wire transfer, or green dot cards.
- MGE will never threaten that we are coming within the hour to disconnect service. When a customer faces disconnection for nonpayment, there are several past due notifications that come in writing through the mail.
Never allow anyone into your business or home for an unannounced visit to check your meter, electrical wiring, natural gas pipes, or appliances unless you have a scheduled appointment or are aware of a confirmed problem. Always ask for identification.
Please visit our website—mge.com/scam—to know when to spot a scam.
Never give out personal information. Always call MGE at 608-252-7222 if you have questions about your account.